The “appropriateness” of care is

A medication is ordered for a hypertensive patient. Its capability to improve health status is described by which dimension of performance?

The cause and effect diagram (Fishbone Diagram) is used to:

Juran trilogy includes of all of the following items except:

The Pareto principle is used in quality improvement to:

It’s central to the total quality management philosophy that :

The evaluation of the clinical competency of a physician is best performed by:

In a healthcare facility the perception of quality by the recipient of care or his/her family is influenced most by

A hospital is developing a program to evaluate the effectiveness of physician care, which one of the following indicators would be more appropriate?

A healthcare facility is focusing on customer satisfaction and outcomes of care, which two dimensions of performance must be considered in all quality management activities for this facility?

That dimension of quality/performance that is best evaluated by the patient and/or his family is

The dimension of performance that describes providing care in the correct way to achieve the desired or projected outcome is: